Privacy Policy

1. Introduction & Company Identity

This Privacy Policy describes how NOVA ENERGY SYSTEMS LLC, a Massachusetts limited liability company ("NOVA ENERGY SYSTEMS LLC," "NOVA Systems USA," "we," "our," or "us"), collects, uses, shares, and protects personal information when you visit our website, submit a form, or engage with our energy efficiency, solar, and home electrification services. By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

• Personal Information: Name, mailing address, email address, and phone number.
• Property Information: Home size, age, heating system type, roof condition, utility provider, and energy usage data.
• Financial Information: Limited financial information collected only as needed to process rebate applications, financing requests, or verify program eligibility.
• Technical Data: IP address, browser type, device identifiers, and cookies/similar technologies.
• Communications: Form submissions, emails, phone calls, SMS messages, and any documents or photos you upload (e.g., utility bills, program documents).

We collect this information directly from you, automatically through our website, and occasionally from third parties such as utility companies or program administrators when you authorize us to do so.

3. How We Use Your Information

We use the information we collect to:

• Schedule and conduct home energy assessments and in-home consultations
• Help homeowners access the Mass Save® program by coordinating with Mass Save® participating contractors and submitting eligibility and rebate paperwork on your behalf
• Provide solar, heat pump, insulation, air sealing, battery storage, EV charging, and roofing services
• Send service updates, appointment confirmations, project status notifications, and promotional communications (which you may opt out of at any time)
• Respond to inquiries, customer service requests, and warranty matters
• Comply with legal, tax, regulatory, and contractual obligations
• Improve our website, services, and customer experience

4. Legal Basis for Processing

We process your personal information on one or more of the following legal bases:

• Legitimate interest: To operate, secure, and improve our business and services.
• Contractual necessity: To deliver the services you request and fulfill our agreements with you.
• Consent: Where you have provided your consent (e.g., marketing communications, SMS opt-in).
• Legal obligation: To comply with applicable laws and regulations.

5. Information Sharing

We do not sell or rent your personal information. We share information only as needed to provide the services you request or as required by law, including with:

• Mass Save® program administrators and sponsoring utilities (including Eversource, National Grid, Cape Light Compact, and Unitil) as required to process assessment, incentive, and rebate applications on your behalf
• Mass Save® participating contractors with whom we are affiliated, so that homeowners can access available Mass Save® rebates and programs
• Your utility company, when needed to verify eligibility, submit interconnection paperwork, or coordinate program participation
• Trusted service providers and subcontractors (e.g., installation partners, CRM, email, SMS, and analytics platforms) who are bound by written confidentiality and data-protection agreements
• Financing partners, only if you choose to apply for financing
• Government agencies, regulators, or law enforcement when required by law, subpoena, or other legal process

NOVA ENERGY SYSTEMS LLC is not itself a Mass Save® partner or program administrator. We are a company affiliated with a Mass Save® participating contractor, and we share information with that contractor and with the Mass Save® program only as needed to help you access available programs and rebates.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. For the full terms of our text messaging program, including how to opt out, see our SMS Terms & Conditions.

6. Data Retention

We retain your personal information for the duration of your customer relationship with us and for an additional seven (7) years thereafter, or longer where required to comply with legal, tax, accounting, warranty, or regulatory obligations. When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal information, including encryption of data in transit, secure servers, role-based access controls, and ongoing monitoring. In the event of a data breach affecting your personal information, we will notify you and any required authorities consistent with applicable law. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and contractual obligations
• Opt out of marketing emails at any time by clicking "unsubscribe" or emailing hello@novasystemsusa.com
• Opt out of SMS messages by replying STOP to any text from us

California Residents (CCPA/CPRA): If you are a California resident, you have additional rights, including the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information (we do not sell personal information). To exercise these rights, contact us using the information below. We will not discriminate against you for exercising any of these rights.

9. Cookies & Tracking

Our website uses cookies and similar technologies for basic analytics, site functionality, and to improve user experience. These tools collect aggregated, generally non-identifying information such as pages visited, time on site, and referring sources. You can disable cookies in your browser settings, though some parts of the site may not function properly without them.

10. Third-Party Links

Our website may contain links to third-party websites (such as Mass Save®, utility providers, manufacturers, and financing partners). We are not responsible for the privacy practices, content, or accuracy of any third-party site. We encourage you to review the privacy policies of any third-party site you visit.

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child under 13 has provided us with personal information, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will provide at least thirty (30) days' notice by posting the updated policy on this page and updating the "Effective Date." Your continued use of our website or services after the effective date constitutes acceptance of the updated policy.

13. Dispute Resolution

This Privacy Policy is governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law principles. Any dispute arising out of or relating to this Privacy Policy will be resolved exclusively in the state or federal courts located in Middlesex County, Massachusetts, and you consent to the personal jurisdiction of those courts.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us: